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MERIC Solutions — Privacy Policy

Effective Date: December 1, 2025

MERIC Solutions (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services. We process personal information in accordance with applicable privacy and data protection laws, including U.S. federal and state laws (such as the California Consumer Privacy Act), and, where applicable, the EU General Data Protection Regulation (GDPR).

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website.

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

  • Name, company name, email address, phone number, and similar contact details submitted through forms or inquiries.
  • Information you provide when requesting information about our services, scheduling a consultation, or opening a support request.
  • Any other information you choose to provide when you communicate with us.

Automatically Collected Information

When you access our website, our servers may automatically log certain technical information, including:

  • IP address
  • Browser type and version
  • Device and operating system information
  • Referring and exit pages
  • Date and time of access
  • Pages visited and actions taken on the site

This information is used for website functionality, security, and performance monitoring.

Cookies & Analytics

We may use cookies and similar technologies to:

  • Enable and improve website functionality
  • Remember your preferences where applicable
  • Analyze website traffic and usage patterns
  • Improve the user experience and our services

Analytics may be performed on data that is anonymized or pseudonymized and is not used to directly identify individual users. You can manage or block cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Providing, operating, and improving our services and website.
  • Responding to your inquiries, requests, and support needs.
  • Communicating with you about your account, our services, or important updates.
  • Marketing our products and services to you, including sending you newsletters, product updates, offers, and other information we believe may be relevant to you. You may opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us.
  • Conducting internal analytics and research to improve our offerings and customer experience.
  • Maintaining the security and integrity of our systems, preventing fraud or abuse, and troubleshooting issues.
  • Fulfilling contractual or pre-contractual obligations, where applicable.
  • Complying with legal obligations and responding to lawful requests from public authorities.

Depending on your location, we may process your personal information based on one or more of the following legal bases:

  • Our legitimate interests in operating, securing, and improving our website and services.
  • Your consent (for example, where required for certain marketing communications or cookies).
  • Contractual necessity (for example, where we process data to perform a contract with you or take steps at your request before entering into a contract).
  • Compliance with legal obligations.

3. Children’s Privacy

Our website and services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will delete that information promptly. If you believe we may have collected personal information from a child, please contact us using the details provided in the Contact Us section below.

4. How We Share Information

We may share your information with:

  • Service providers and vendors who assist us with hosting, analytics, communications, customer support, or other business operations, and who are obligated to use the data only on our behalf and in accordance with our instructions.
  • Professional advisors (such as legal, tax, or accounting professionals) where necessary for our legitimate business purposes.
  • Public authorities or other parties when required to do so by law, regulation, legal process, or enforceable governmental request.

We do not sell personal information to third parties.

We also do not share your personal information with third parties for their independent marketing or advertising purposes. Any use of your data for marketing is done by us, for our own services, and subject to your right to opt out of such communications.

5. Third-Party Services and Links

Our website may contain links to external websites or incorporate third-party services (for example, embedded map features or other plugins). These third parties have their own privacy policies and data practices, which we do not control.

When you leave our site or interact with a third-party feature, we encourage you to review the privacy policy of that third-party provider. MERIC Solutions is not responsible for the privacy practices or content of third-party websites or services.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Providing the services you requested.
  • Maintaining and improving our website and offerings.
  • Complying with legal, accounting, or reporting obligations (for example, tax and regulatory requirements).

When personal information is no longer required for these purposes, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal policies.

7. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures may include:

  • Encryption where appropriate.
  • Secure servers and network protections.
  • Access controls and authentication safeguards.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights with respect to your personal information, including:

  • The right to request access to the personal information we hold about you.
  • The right to request correction of inaccurate or incomplete information.
  • The right to request deletion of your personal information, subject to legal or contractual obligations.
  • The right to object to or request restriction of certain processing activities.
  • The right to withdraw consent where processing is based on your consent (for example, certain marketing).

To exercise these rights, please contact us using the information in the Contact Us section below. We may need to verify your identity before fulfilling certain requests.

Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you services, charge you different prices or rates, or provide you with a different level or quality of services solely because you exercised your privacy rights.

Marketing Communications and Opt-Out

We may use your contact information to send you marketing communications about our products and services. You can opt out of marketing emails at any time by clicking the unsubscribe link in the email or by contacting us. Please note that even if you opt out of marketing communications, we may still send you non-promotional communications (for example, service or account-related messages).

9. “Do Not Track” Signals

Some web browsers offer a “Do Not Track” (“DNT”) feature that signals to websites that you do not wish to be tracked. Our website does not currently respond to browser-based DNT signals.

You can manage cookies and certain tracking technologies through your browser settings or device-level preferences.

10. International Users

MERIC Solutions is based in the United States and your information may be processed in the United States or other jurisdictions where our service providers are located.

For users in the European Union or other regions with specific data protection laws, we process personal information in accordance with applicable data protection regulations, such as the GDPR, including where processing is based on legitimate interests, contractual necessity, consent, or compliance with legal obligations.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the Effective Date at the top of this page.

We encourage you to review this page periodically for the latest information about our privacy practices. Your continued use of our website after changes are posted will signify your acceptance of those changes.

12. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact us at:

MERIC Solutions
2114 E Fairview Ave
Johnson City, TN 37601
United States
Email: privacy@mericsolutions.com